Shipping policy
Shipping Policy
Harmony Office Solutions
At Harmony Office Solutions, we are committed to delivering premium office furniture across Australia with care, transparency, and efficiency. Please review our shipping policy below for information on lead times, delivery methods, fees, and responsibilities.
1. Delivery Coverage
We deliver Australia-wide, including to all major metropolitan areas and most regional locations.
Please note: Remote or rural areas may incur additional delivery charges or extended lead times. We will contact you prior to dispatch if this applies to your order.
2. Delivery Timeframes
All furniture items are made to order or dispatched from our warehouse. Approximate lead times are:
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In-stock items: 5–10 business days
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Custom-made or pre-order items: 4–6 weeks (subject to design and material availability)
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Bulk/commercial orders: Timeframes will be advised during quoting and confirmation.
You will receive an email with tracking or delivery updates once your order has been processed.
3. Delivery Method & Conditions
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Deliveries are made Monday to Friday, during standard business hours.
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We use a combination of third-party freight providers and our in-house delivery team depending on location and delivery complexity.
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Standard delivery includes ground-level drop-off only.
If you require delivery above ground level, inside access, or assembly services, please contact us for a custom delivery quote. -
All deliveries require a signature on arrival. If no one is available to receive the goods, a redelivery fee may apply.
4. Delivery Fees
Shipping costs are calculated based on product size, weight, and delivery location. Fees will be presented at checkout or confirmed upon quoting.
For commercial fit-outs or bulk orders, delivery is quoted separately and may include handling and installation options.
5. Assembly & Installation
Perth metro orders will be delivered fully assembled for your convenience. For interstate and regional deliveries, furniture will arrive flat-packed with easy-to-follow instructions.
Assembly and installation services are available upon request—just let us know if you'd like this included in your quote or order.
6. Damages or Discrepancies
Please inspect all items upon delivery.
If your product arrives damaged, incomplete, or incorrect, notify us within 48 hours of delivery by emailing mal@harmonyofficesol.com with photos and your order number.
We will arrange for repair, replacement, or refund in accordance with the Australian Consumer Law.
7. Change of Address or Delivery Delays
If you need to change your delivery address after placing your order, please contact us immediately. Changes made after dispatch may incur redirection fees.
We are not liable for delays caused by freight carriers, weather conditions, or events beyond our control, but we will keep you informed throughout the process.
8. Click & Collect
A Click & Collect option may be available for select items from our warehouse in Perth, WA. You will be notified when your order is ready for pickup.
Please bring a valid ID and your order confirmation when collecting.
9. Questions or Support
For any delivery queries, contact our team at:
mal@harmonyofficesol.com
We’re here to ensure a smooth and professional delivery experience for your workspace.